YOUR GREED WILL LOSE CLIENTS

Item: MTN South Africa
Rating: 2
Author: Havischka T

Hi, I lasted topped off my phone with 1GIG data on 23 June 2015. On 05 July it expired. This has been the pattern for a while now whereby my data has a life span of barely 2 weeks. I still had about 500 MB when it expired. Furthermore, every time I try go call you customer service centre, I ALWAYS get cut off. I've been an MTN customer for years and I am horrified by your service. I do not wish to continue my contract with you. As soon as my contract ends, I will change my service provider. Can you please sort out the quick expiry on my data bundles. Its complete madness that you expire 1 GIG in 2 weeks!!!! Regards, Havi

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Replies (1)

MTN South Africa's replyOfficial

10 Jul 2015, 17:55

Hello Tewary4,

Thank you for your post

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly note that the expired bundle was the promotional bundle you received when you bought the 1GB. The 1GB will expire after 30 days.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Lungi
REQ:***

MTN South Africa's reply10 Jul 2015, 17:55

Official