BL
Benny L
1 reviews | Active since Mar 2012
13 Feb 2015, 08:25
Your Data bundles has deplated
This is the message that mtn is sending me everydayYour Data Bundle has been depleted. Recharge using your Debit or Credit card. FNB: *120*321# Capitec: *120*3279# For all other Banks dial *141*10# On this occasion my data bundles had just been loaded 2 days ago and I haven't used them.Always after loading data bundles a day after you receive this message.I had complaints before about mtn making our data disappear and now I can see it's true I can't always exhaust 100 mb daily it's impossible. I compared this with telkom with their data bundles I used to up to a week but with mtn daily I have to recharge. Please explain how you work your data usage if it's not the same as what you explain when we sign the contract.
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MTN South Africa's replyOfficial
24 Feb 2015, 12:08Hello thabobenny,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please be advised that our prices are market related and also are in line with the Regulator's (Icasa) specifications or guidelines on call and data charges that the Service Provider can charge. Please note that you have not provided the dates the data was loaded therefore we cannot verify what it was depleted on, however you can contact our customer service helpdesk on 808 for them to advise what the data is depleted on.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please be advised that our prices are market related and also are in line with the Regulator's (Icasa) specifications or guidelines on call and data charges that the Service Provider can charge. Please note that you have not provided the dates the data was loaded therefore we cannot verify what it was depleted on, however you can contact our customer service helpdesk on 808 for them to advise what the data is depleted on.
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply24 Feb 2015, 12:08
Official
Hello thabobenny,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please be advised that our prices are market related and also are in line with the Regulator's (Icasa) specifications or guidelines on call and data charges that the Service Provider can charge. Please note that you have not provided the dates the data was loaded therefore we cannot verify what it was depleted on, however you can contact our customer service helpdesk on 808 for them to advise what the data is depleted on.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please be advised that our prices are market related and also are in line with the Regulator's (Icasa) specifications or guidelines on call and data charges that the Service Provider can charge. Please note that you have not provided the dates the data was loaded therefore we cannot verify what it was depleted on, however you can contact our customer service helpdesk on 808 for them to advise what the data is depleted on.
Thank you
Wenzile Masina
REQ:***
Best regards,