Your customer service is shocking!!

How in the world can you say ( for the past six months, maybe longer) that due to high call volumes my call may take longer than expected? Surely after six months you'd have sorted this out by I don't know, maybe hiring more staff? Teaching your current staff how to be efficient or something, anything, but at least try. Now after six months you no longer accept any calls... Surprise surprise. I'm shocked at your \customer service". It's pathetic. I cancelled my contract with you a week ago and any service provider has to be better than the joke of a business you're running at the moment. You're automated service isn't efficient enough to give an explanation for my queries. Then again neither is your staff. """