Your Customer Service is SHOCKING!!!

<p>I have called MTN nurmerous times to find out what it would cost to upgrade early.</p> <p> </p> <p> </p> <p>I have sent 6 emails to their retentions department with NO response even though they guarantee a 2 day SLA.</p> <p> </p> <p>Every time I speak to a call centre agent, I get promised that a manager will get back to me…. And nothing…..</p> <p> </p> <p>I requested info from their retentions division on the 20th of September 2016 and I still have not received an email back.</p> <p>I called on the 4 October 2016 to follow up (Call Ref ********** 83) and again I was promised by a MANAGER that she would escalate it immediately and CC me on the email. THAT NEVER HAPPENED.</p> <p> </p> <p>What is going on at MTN????? Would you prefer I sign a 2 year contract with Vodacom?</p> <p>I have been with MTN for 8 years and this is by far the worst customer service I have received from any service provider.</p> <p> </p> <p>I am asking to sign another two year contract (Early Upgrade) and MTN could not be bothered.</p> <p> </p> <p>I would like this resolved IMMEDIATELY, or I will take my two standing contracts to Vodacom.</p> <p> </p> <p>Thanks,</p> <p>Jenna-lea</p> <p> </p>