YOUR customer is still waiting like a poodle !

We upgraded my son's phone on 14/07/2015 at Mtn Waterfront Bloemfontein due to our local branch not being able to get the Sony Aqua M4 The phones speaker broke for unknown reasons We thought is best to return it to the Mtn Waterfront on 31/01/2016 the store manager initially told my husband the phone will be replaced as it is still under warranty as the replacement forms were completed the store manager had an epiphany Replacement warranty expired on 14/01/2016 and there was no reasoning with her The phone has to be booked in for repairs her wish was our command After two weeks we enquired and we received feedback that the phone was sent to Durban for tests? After another week we were informed that the phone was in Bloemfontein the speaker was not working we have reached the 7th of March 2016 and the phone is still in Bloemfontein as the repairs cannot be done to unavailability of parts We missed the replacement warranty date with 16 days; you guys take two weeks to have my fault report confirmed in Durban, that's trust for you! And another three weeks of ordering and repairing nothing- don't you think in all fairness replacement of the phone should have been done from the start ?