Your consultants don't have emphathy

I was at Maponya mall on the 11th November 2019, for an upgrade and sim swap for a contract because I lost my sim card, the consultant who was assisting me is Nico NKosi he told me they don't have sim cards for contracts.

I went to MTN Jabulani mall they told me they don't have network.

I came back to maponya the first lady who was assisting me I didn't get her name, said they don't have sim cards again they don't know when are they coming, I told her I don't want the contract anymore because it doesn't make sense for me to have a phone without a sim card, she went to back office than Mbali came back and give me a sim card, where did she get it

I'm really annoyed of consultants who does not have empathy just rush to make new sales, maybe MTN should teach its consultants not to gain new customers only but also to keep old customers. I m also working in the customer service and sales environment

Mbali deserves a belllllssssssss keep up the good work Mbali