MR
Marlene R
1 reviews | Active since Oct 2012
16 Jan 2017, 15:57
your client service is appalling
<p>So after I wrote a review of bad service on friday on hello peter I decided to go into the store on Saturday morning (already losing out on the free data but still... I get into my car and go).</p> <p>It is now Monday and I still didnt get any feedback.</p> <p>I think I have had about enough of MTN's bad service as I can take.</p> <p>I phoned for my cancellation amount and the R1620 I have to pay to buy myself out of my contract sounds like a bargain.</p> <p>Vodacom here I come.</p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
02 Feb 2017, 10:43Good day Marlene
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Angela
REQ:***
Best regards,
MTN South Africa's reply02 Feb 2017, 10:43
Official
Good day Marlene
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Angela
REQ:***
Best regards,