1 reviews | Active since Dec 2016
Your call is important to us....not
<p>My father passed away on 27 June 2016 and on 12 July 2016 I informed MTN by email that he was deceased and that his contract should be cancelled. </p> <p>I also took the trouble to contact the callcentre to do same. Sipho Dingiso, who took the call advised me to resend the information to him so he could ensure it was submitted to the correct department.</p> <p>Monthy fees are still being deducted even though the phone has not been used since June. MTN are really proving to be a useless bunch</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***