Your Call Centre is Terrible.

I phoned in 8 times and it took over 6 hours to have my query resolved after being put on mute, not even hold, by Molebogeng Laje for 13min (then she hung up) and Noluthando Ndekwana who put me on MUTE for 46 MINUTES until I hung up. I spoke to a Supervisor Michelda Monyepao who couldnt address my complaint and refused to get her manager. I spoke to another Supervisor Bonga Mafa who **** to me and told me that my query was resolved just to get me off the line. I also spoke to Nondumiso Dlamini and Elizabeth Nkabinde who could not resolve my query.<br> <br> I loaded R90 airtime and converted R89 to your 1gb fortnightly data on my number ***. The R89 was deducted from my account, but the data was not loaded. I needed the data to download imformation and old question papers for my upcoming exams. This was a serious inconvinience.<br> <br> I have to thank *****gwa Nkoane for transfering the call to Khehla Maseko who went out of his way to liaise with your data department to make sure my query is resolved. After no solution was found, he refunded my money. I really appreciate ur assistance.<br> <br> To avoid further frustration n horrible service, Im leaving MTN.<br> <br> Padiso<br> *** (Main Number)