YOUR CALL CENTRE and NETWORK IS A JOKE!!!
<p>My data services with MTN mobile have not been working since Sunday 2 October. I called MTN yesterday and was told that there was a problem with the network and I should wait a few hours and it will be working. Its now Tuesday 4 October and its still not working. I have called the call centre 3 times now and am left waiting for a consultant to answer the phone for over 20min - 30min at a time. What exactly is the problem?</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that you have depleted your data bundles for day data usage, your account now has the Night Express Bundle for night data usage between 00:00 and 05:59. Kindly note that for your day data usage you will have to buy and load data bundles to continue using the internet. Please check your detailed balance by dialling *141*1#ok and to load data bundles use *141*2#ok.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that you have depleted your data bundles for day data usage, your account now has the Night Express Bundle for night data usage between 00:00 and 05:59. Kindly note that for your day data usage you will have to buy and load data bundles to continue using the internet. Please check your detailed balance by dialling *141*1#ok and to load data bundles use *141*2#ok.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***