SM
Siwapiwe M

1 reviews | Active since Jan 2015

31 Jul 2015, 11:56

YOUR CALL CENTERS AND WALK IN STORES ARE USELESS.

I recently lost my handset along with my contract sim card and when i tried calling 808 to have the IMEI blocked i was made to wait for 30 minutes, the longest 30 minutes of my life, only to have the phone go dead on me. I then did this C**** for the next 2 hours with the same result. <br> I then decided to go into the stores the following day, did they help me, NOOOOO. They told me to call the useless 808 call center that seems to never take any of my calls. <br> You know what i dont care for this, i will change bank cards and you will never get your debit orders ever from me and dont think i care about bad credit either because in my life right now i have everything i need and will not be applying for anymore credit. You can kiss my ass I am so fed up with your poor services.<br> <br> If you dont respond to this, you will never see another cent pop from my bank account to you.

0
Replies (1)
MTN South Africa
MTN South Africa's reply13 Aug 2015, 13:18
Official
Hello Swesh,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

The system shows that the sim card is suspended and the handset blacklisted.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Thabelo
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