1 reviews | Active since Feb 2014
You've got the wrong contract
Morning Wenzile <br> <br> I'm referring to your response below,as I told Winnie if you go on<br> my account you'll see I had another contract which ended In April already. After I made numerous calls to your call centre it eventually was cancelled, but the money refunded to me is incorrect. I left it like that, due to the fact I'm sick of explaining the same thing over and over so you can keep the +/- R50 you still owe me and also waiting 30 minutes for the call centre consultants to eventually pick up my call.<br> <br> Regards<br> <br> <br> <br> <br> <br> Hello Reomy Brown,<br> <br> Thank you for your post,<br> <br> We apologise for the delayed response and for any inconvenience this may have caused.<br> <br> Please note that the contracts we have on record both expire 2016-02-02, this means that if you wish to cancel the contract you will be charged early termination fees.<br> <br> Thank you<br> Wenzile Masina<br> REQ:*** april
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have sent a request for a credit of R270.66 to be done into your MTN account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have sent a request for a credit of R270.66 to be done into your MTN account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,
