RB
Reomy B

1 reviews | Active since Feb 2014

06 Aug 2015, 06:19

You've got the wrong contract

Morning Wenzile <br> <br> I'm referring to your response below,as I told Winnie if you go on<br> my account you'll see I had another contract which ended In April already. After I made numerous calls to your call centre it eventually was cancelled, but the money refunded to me is incorrect. I left it like that, due to the fact I'm sick of explaining the same thing over and over so you can keep the +/- R50 you still owe me and also waiting 30 minutes for the call centre consultants to eventually pick up my call.<br> <br> Regards<br> <br> <br> <br> <br> <br> Hello Reomy Brown,<br> <br> Thank you for your post,<br> <br> We apologise for the delayed response and for any inconvenience this may have caused.<br> <br> Please note that the contracts we have on record both expire 2016-02-02, this means that if you wish to cancel the contract you will be charged early termination fees.<br> <br> Thank you<br> Wenzile Masina<br> REQ:*** april

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Replies (1)
MTN South Africa
MTN South Africa's reply21 Aug 2015, 11:54
Official
Hello Reomy Brown,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

I have sent a request for a credit of R270.66 to be done into your MTN account.

We would like to assure you that we are actively working to improve our service levels.

Regards
Thabelo
REQ:***

Best regards,