BS
Bill S
1 reviews | Active since May 2013
10 Jan 2016, 02:25
You totally ****ED up!
I lost my mobile phone tonight.<br> <br> It is IMPOSSIBLE for me to report this to MTN via their phone 'service'.<br> Their automated system disconnects me before I get to speak to someone or to inform of my lost phone.<br> <br> This is totally unacceptable.<br> At a time of stress (losing one's phone) I need to be able to deal with the necessary admin but it has, so far, proved impossible to do so.<br> <br> #MajorFail<br> <br> #WillBeCancellingMyContract.
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Replies (1)
MTN South Africa's replyOfficial
12 Jan 2016, 15:30Hello Coober,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephone discussion the customers issue is resolved.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephone discussion the customers issue is resolved.
Regards
Thabelo
REQ:***
MTN South Africa's reply12 Jan 2016, 15:30
Official
Hello Coober,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephone discussion the customers issue is resolved.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephone discussion the customers issue is resolved.
Regards
Thabelo
REQ:***