MW
Maryka W
1 reviews | Active since Dec 2014
18 Sept 2015, 11:02
You take my airtime when I have data on my phone
So fed up with Mtn. For over 10 years a contract client but I will definitely not be renewing my contract. For months now I dont have any signal on my phone at home but Yesterday came the best part. I had airtime on my phone (over R30) yet when I wanted to phone someone the operater tells me I don't have sufficient funds. You guys use my airtime for data WHEN I HAVE DATA ON MY PHONE and now my whatsapp msges wont go through EVEN WHEN I HAVE DATA. Seriously what the hell is going on!!!?????
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MTN South Africa's replyOfficial
18 Sept 2015, 14:01Hello marykaweyers,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
MTN South Africa's reply18 Sept 2015, 14:01
Official
Hello marykaweyers,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***