1 reviews | Active since Mar 2009
You simply lie
<p>I am still waiting for feedback on my request to have my contract terminated and I am still waiting for someone to contact me, I have also asked for a new statement to be made available after the credit request but that too, is yet to happen. How difficult is it to cancel a contract guys? Calling you is another waste of time, you can never get help...</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As confirmed through our telephone conversation, 1 number was migrated to prepaid on the 20 July 2016. Please take note that the 2 remaining numbers are set to be cancelled on the 31 July 2016. Be advised that credit has been passed towards the account for the number already migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As confirmed through our telephone conversation, 1 number was migrated to prepaid on the 20 July 2016. Please take note that the 2 remaining numbers are set to be cancelled on the 31 July 2016. Be advised that credit has been passed towards the account for the number already migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********