aA
aurozelle A
1 reviews | Active since Jan 2015
20 Aug 2015, 09:46
YOU SEND ME A DAMAGED PHONE NOW YOU WONT REPLACE
i did an upgrade with MTN on the 4th August the phone i got was very faulty and i immediatly returned it the next day of which i was promised that the phone will be sent back to MTN DIRECT and from there they will do a replacement it has been three weeks already and nothing had been replaced to this very day No body has contacted me since regarding this i cannot pay for something i do not have and it certainly does not take a year for a phone to be replaced I AM NOT HAPPY ABOUT THE SERVICE when i call MTN DIRECT everyday of my life nobody can assist regarding this matter i am mad as HELL
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MTN South Africa's replyOfficial
10 Sept 2015, 11:37Hello judene,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Regards
Rajesh
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Regards
Rajesh
MTN South Africa's reply10 Sept 2015, 11:37
Official
Hello judene,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Regards
Rajesh
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Regards
Rajesh