ET
EranAA(C) Theunissen
1 reviews | Active since Jun 2012
12 Oct 2015, 11:18
You sell cell phones but...
I went to a MTN store in Welkom in the Goldfields Mall this morning. I wanted help with my phone - my Android update was seized during upgrade due to WiFi that went out, and now my phone is giving weird error messages.<br> <br> I was helped by a really nice lady, but I was informed that MTN cannot assist with re-installing or upgrading the Android software??<br> <br> So... you sell the phones, but you don't help with additional services? That's not going the extra mile, and that is not customer service that says \We want your business..."It's more like saying \""Pay for a contract but don't expect more..\"" As a client I expect more - much"
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MTN South Africa's replyOfficial
12 Oct 2015, 15:51Hello Optomgirl,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
Most of our branded stores (MTN owned stores) have a data/technical specialist in the store to assist and our non owned stores (Franchises) do not offer this service unless the owner/manager trains one of his employees to assist with technical issues.
We will escalate the matter accordingly to the Regional Manager for the store and possibly get it sorted out as soon as possible.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
Most of our branded stores (MTN owned stores) have a data/technical specialist in the store to assist and our non owned stores (Franchises) do not offer this service unless the owner/manager trains one of his employees to assist with technical issues.
We will escalate the matter accordingly to the Regional Manager for the store and possibly get it sorted out as soon as possible.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply12 Oct 2015, 15:51
Official
Hello Optomgirl,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
Most of our branded stores (MTN owned stores) have a data/technical specialist in the store to assist and our non owned stores (Franchises) do not offer this service unless the owner/manager trains one of his employees to assist with technical issues.
We will escalate the matter accordingly to the Regional Manager for the store and possibly get it sorted out as soon as possible.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
Most of our branded stores (MTN owned stores) have a data/technical specialist in the store to assist and our non owned stores (Franchises) do not offer this service unless the owner/manager trains one of his employees to assist with technical issues.
We will escalate the matter accordingly to the Regional Manager for the store and possibly get it sorted out as soon as possible.
Regards
Tim
MTN Complaints Management Team: REQ:***