You need a better courier company

My order number with RTT is ***, I called on the 25th to check up on why the delivery was not scheduled yet, and they wanted me to confirm the delivery address, which was accurate and they labelled as Bad Address.I confirmed the address again and I was promised that my upgrate would be on route the 26th. I called on the 28th, and got the same response, your phone is on route and would be delivered today.I called *** ,now frustrated to escalate and cancel my upgrade because surely no one wants business. This is very bad service. JD***9, was a request to now cancel my upgrade so it was to my own demise when i learnt once more the phone is now on the delivery floor.We've been attempting to upgrade my line since the probably the 16th, I cant use my sim and I am being charged. I have had this line since 2008 and this is sad, my experience has been frustrating and i think the levels of \no accountability\" is astounding.I first got a lecture this morning about making sure I m calling the correct line, repeated myself three times, and alas.... I still did not get my callback from the \"administrator\" after Mzi transferred me to her.QA, call recordings? do u care of sales"