you make promises you just don't keep

MTN - you should be ashamed - this is now my 5th complaint on Hello Peter over the same subject - with the standard response from Mantoa: Ref ***, Siphumezo Ref#: ***0, Ayanda REQ:*** and Sevral other people, and still NO ONE HAS CALLED ME, NO ONE HAS SOLVED THE PROBLEM and SSDA ARE STILL THREATENING ME - please be at least decent and supply me the head of legal and their name and email address as i will now be serving legal papers to make this stop - you are an absolute disgrace to customer care - it is no wonder that i left, and that many others are also leaving - perhaps the Nigerian Government have a point as you just don't seem to be able to get your act together - happy to take a customers money for over 2 years and yet when it comes to resolving a problem that you have already admitted was your mistake - you don't give a F***ing SH**T - i don't imagine that anyone will even bother reading this or i will get the standard \our legal department will contact you"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;916989;749012;34;5;0;0;0;0;5;NULL;NULL;NULL;15/11/11 13:26;15/11/11 11:42;Outstanding products;;;;emerald is the best thank you thank you so much astral group for introducing me to this service I'm grateful;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;917100;793962;16;2;0;0;0;0;2;NULL;NULL;NULL;15/10/09 13:00;15/11/11 11:45;Poor service ;9,11E+12;Head office;***;My cellphone contract with Telkom ended in August 2015. I called the Headoffice as i still wanted the minutes+airtime and data to be loaded on my device.I did not cancel the contract so the agent told me i will no longer be charged for the device it will cost me r99 pm for my data +minutes.I received my September bill ihad to pay r99 but in October my bill came up to r488.I called in on the 9/10/15 to query why it was so much as It was even more than the amount i paid previoulsy. The agent told me it will take 72 hours for the qeury to be solved but no one came back to me since the 9th October. I was issued with a case number ***3 and called in for the whole month of October and the agents couldnt help me all they said is that they are going to capture a note on the system, whenever you ask to speak to management they always in meetings!. I checked my statements which had add on bundles which i never asked for, i even asked the agent if shes sure its only r99 pm she rep**** yes! Yesterday 10/11/15 i went in to the telkom and the consultant issued me another case number *** . Im furious because its been 1month with no reply ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;917101;699876;8;2;0;0;0;0;2;NULL;NULL;NULL;15/11/11 13:18;15/11/11 11:45;No reimbur*****t: now 11 months later!;;;;I bought a Suntank geyser towards the end of last year, which was installed in Jan. It was on promotion where you would also receive a R6000 Hirsch's voucher, but only well after installation, for which there is also a long lead time. I needed to make a shorter-term purchase and so it was agreed, in writing, that they would simply give me a discount to the value of R6000 instead. My deposit had already been paid, and the outstanding amount was less than R6000, meaning they would owe me R2403.80 as reimbur*****t. To date, despite innumerable emails, phone-calls, pleading and threatening, nothing has been actioned. This is now going on nearly a year with no-one taking accountability or being able to direct the matter to the appropriate department head (they don't return phone calls either);;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;917102;688455;22;2;0;1;0;0;2;NULL;NULL;NULL;15/11/11 13:36;15/11/11 11:45;Feedback is not existing;***;CustomerCare;***;You get an email on a claim which says \The claim for Torga optical Carnival Mall for treatment date 14/10/2015 will be processed and details will be shown on your next claims statement\"". Query Number : 191015QH6ZN7. On receiving of statement nothing was on. Send 2 emails without any reply. 111115QHYSXM. After phoning they said it was send to Isoleso and on confirmation with Isoleso they don't even have claim.<br> <br> Should you require any further information"