You know how to disappoint

Dearest MTN

As always you guys have done it again...you know just how to hire *********** staff and give the poorest service. This is the second time that I have to deal with the same issue. Rude staff who refuse to help a person when you need it most. Your system needs improving as well as information that's being displayed. Your brilliant app that's meant to make life easier displays one of my lines can be upgraded on 31/08/2019, which has ALWAYS allowed me to upgrade my device on the 1st of said month. Which would explain the reason for me going in store for above mentioned reason. Once I reached the store the consultant mentioned that the upgrade is not due for another month. I was asked to forward the information from the app which indicates the termination date is in Feb with 29 days as it is a leap year. I was advised to phone in for assistance with the mix up of the dates as the system could not calculate the upgrade due to a leap year. Once I have reached the department who would be able to assist after already explaining the situation, the new consultant asked how he could assist. I asked if a ref no would help and he asked for the number in question and did his security check which is when I explained the situation AGAIN. The consultant then asked if I would like to do an early upgrade to which I mentioned it is not supposed to be an early upgrade as the app shows it can and again explained the situation to the consultant. After asking me if I would like to do an early upgrade and me saying yes as the consultant also said he cannot do anything he said that they do not do early upgrades after it was offered and then said it has been declined. The consultant the continued to say that the app is incorrect and I should have asked for an early upgrade so he could have said it is declined. I had to struggle for days with MTN to do my upgrade last time and it seems I might have to do it again this time round. Thanks for not being competent and making my life difficult. P.S. I want the matter resolved!!