YOU JUST DON'T GET THE MESSAGE!

With reference to REQ:***<br> <br> I know the device was dispatched on the 07/01/2015 because I picked it up on Friday 09/01/2015.<br> <br> What you fail to understand is that the device broke down AGAIN and since then it has been sitting in a box because you people FAILED ON EVERY ACCOUNT TO REPAIR THE DEVICE BECAUSE IT IS STILL FAULTY.<br> <br> Your response is direct proof that you didn't even bother to read the post. <br> Instead you give me apologies in an automated response. THE FACT IS YOU ARE STILL UNWILLING TO HELP ME, BUT YOU WILL CONTINUE TO TAKE MY MONEY LIKE CLOCKWORK EVERY MONTH.