LS
Leon S

1 reviews | Active since Jun 2016

19 Jul 2016, 10:30

You have to BEG for feedback !!!

<p> </p> <p>From: Leon J Schultz ********** <br /> Sent: 19 July 2016 12:17<br /> To: ********** ********** ********** ********** /> Subject: RE: ********** 58 [# ********** 8]</p> <p> </p> <p>Good afternoon</p> <p> </p> <p>Can you kindly respond to my e-mail?</p> <p> </p> <p>Regards</p> <p> </p> <p>From: Leon J Schultz ********** <br /> Sent: 19 July 2016 08:35<br /> To: ********** ********** ********** ********** /> Subject: RE: ********** 58 [# ********** 8]</p> <p> </p> <p>Good morning</p> <p> </p> <p>Can you kindly respond to my e-mail?</p> <p> </p> <p>Regards</p> <p> </p> <p>From: Leon J Schultz ********** <br /> Sent: 18 July 2016 14:46<br /> To: ********** ********** ********** ********** /> Subject: RE: ********** 58 [# ********** 8]<br /> Importance: High</p> <p> </p> <p>Afternoon</p> <p> </p> <p>Can I kindly get a response on my mail??</p> <p> </p> <p>Regards</p> <p> </p> <p>From: Leon J Schultz ********** <br /> Sent: 18 July 2016 10:36<br /> To: ********** ********** ********** ********** /> Cc: ********** ********** /> Subject: RE: ********** 58 [# ********** 8]<br /> Importance: High</p> <p> </p> <p>Good day</p> <p> </p> <p>As indicated on 11 July the contract duration would be on 20 months on 20 July.</p> <p> </p> <p>We have made a deposit of R500 (attached) for the early upgrade fee for 1 month.</p> <p> </p> <p>Can you kindly approve the early upgrade and provide reference number.</p> <p> </p> <p>We would like to order the new phone so long as this usually takes 3 to 4 days.</p> <p> </p> <p>Kind Regards</p> <p> </p> <p>From: Retentions ********** <br /> Sent: 11 July 2016 10:59<br /> To: ********** /> Subject: RE: ********** 58 [# ********** 8]</p> <p> </p> <p>Good day Mrs Alma Schultz</p> <p>Thank you for your email.</p> <p>Kindly be advised early upgrade amount must be paid upfront we do not add it into your invoice.</p> <p>Best regards,<br /> Mapitso Skhosana <br /> MTN Retentions</p> <p>Reference Number: ********** 8</p> <p><br /> --Original Message--<br /> From: ********** /> Date: 2016/07/08 10:44:59 AM<br /> To: ********** /> Subject: RE: ********** 58 [# ********** 8]</p> <p>Good day</p> <p> </p> <p>Thank you for the reply.</p> <p> </p> <p>Could this fee not be included in the next billing cycle?</p> <p> </p> <p>Kind Regards</p> <p> </p> <p>From: Retentions ********** <br /> Sent: 08 July 2016 10:34<br /> To: ********** /> Subject: RE: ********** 58 [# ********** 8]</p> <p> </p> <p>Good day Mrs Alma Schultz</p> <p>Thank you for your email</p> <p>Kindly note that we can approve an early upgrade, provided you pay the 2 months subscription fee first. Which is R 499.00 * 2 = R 998.00. Once it has been paid we can approve early up grade. Reason for the charge is because</p> <p>1 . You still have 5 months left on the contract<br /> 2 . The 5 months that is left will be removed and not charged for, which ives MTN at a loss of 5 subscriptions<br /> 3 . The earliest a customer gets an upgrade is at 21 with no charge.</p> <p>Trust the above is in order.</p> <p>Best regards,<br /> MTN Retentions</p> <p>Reference Number: ********** 8</p> <p><br /> --Original Message--<br /> From: ********** /> Date: 2016/07/08 9:33:09 AM<br /> To: ********** /> Cc: ********** /> Subject: RE: ********** 58 [# ********** 8]</p> <p>Please respond to my e-mail</p> <p> </p> <p> </p> <p>From: Leon J Schultz ********** <br /> Sent: 08 July 2016 09:33<br /> To: ********** ********** /> Cc: ********** ********** /> Subject: RE: ********** 58 [# ********** 8]</p> <p> </p> <p>Please respond to my e-mail</p> <p> </p> <p> </p> <p>From: Leon J Schultz ********** <br /> Sent: 08 July 2016 09:33<br /> To: ********** ********** /> Cc: ********** ********** /> Subject: RE: ********** 58 [# ********** 8]</p> <p> </p> <p>Please respond to my e-mail</p> <p> </p> <p> </p> <p>From: Leon J Schultz ********** <br /> Sent: 08 July 2016 09:33<br /> To: ********** ********** /> Cc: ********** ********** /> Subject: RE: ********** 58 [# ********** 8]</p> <p> </p> <p>Please respond to my e-mail</p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply19 Jul 2016, 20:57
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards

mike

REQ: **********