rS
ricardo S
1 reviews | Active since Jun 2015
12 Jun 2015, 03:28
you have run out of data
I am so sick of the network problems. Especially this new problem that countless people I know are experiencing where your ******* network keeps saying I am out of airtime and data but when I check my balance I have over 700mb left but cant browse. Also I tried buying the 1gb night surfer and tether it to my laptop. After 200mb it says i have no data but it works on my phone. plus tonight the upload speeds are 0.06. this is pathetic. I buy bundles from you which you rob me of using. 3 days in a row I never got to fully use the bundle. if I am paying for an x amount of data and you are cutting me off from using it its *******. I demand you fix it and reimburse me
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MTN South Africa's replyOfficial
20 Jul 2015, 14:20Hello gunner7,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention. Please note that you can contact our customer service helpdesk on 173 in order for your issues to be addressed.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention. Please note that you can contact our customer service helpdesk on 173 in order for your issues to be addressed.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply20 Jul 2015, 14:20
Official
Hello gunner7,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention. Please note that you can contact our customer service helpdesk on 173 in order for your issues to be addressed.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention. Please note that you can contact our customer service helpdesk on 173 in order for your issues to be addressed.
Thank you
Wenzile Masina
REQ:***