KM
Kennedy M
1 reviews | Active since Dec 2015
13 Dec 2015, 10:46
You have insufficient airtime
I have the same problem as with hundreds of other mtn users. A voice that says I have insufficient airtime to make a call even though I have plenty of airtime in my account doesn't make sense. It's not a free or a promotional mtn to mtn and my account is not depleted - usually this happens just after I've bought prepaid airtime and constantly dial *141# to check if my airtime is still there. But is still get the error message. Think I wish to go back to Vodacom
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Replies (1)
MTN South Africa's replyOfficial
17 Dec 2015, 12:19Hello KennedyMndau,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused
Kindly be advised that at times you would receive the insufficient airtime message alert when trying to make a call if your airtime balance is reserved on an open internet page. We advise that you close all active applications before making an outgoing call.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused
Kindly be advised that at times you would receive the insufficient airtime message alert when trying to make a call if your airtime balance is reserved on an open internet page. We advise that you close all active applications before making an outgoing call.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply17 Dec 2015, 12:19
Official
Hello KennedyMndau,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused
Kindly be advised that at times you would receive the insufficient airtime message alert when trying to make a call if your airtime balance is reserved on an open internet page. We advise that you close all active applications before making an outgoing call.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused
Kindly be advised that at times you would receive the insufficient airtime message alert when trying to make a call if your airtime balance is reserved on an open internet page. We advise that you close all active applications before making an outgoing call.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***