1 reviews | Active since Nov 2016
You Have Failed A Loyal Customer of appr 16 years
<p>I have had a data sim with MTN for appr 4 years, moreso, a voice sim for appr 16 years. I have always been extremely happy with your service but today I was disappointed beyond measure.</p> <p>I am told by MTN - My data sim has been billed by a third party and currently accruing charges and that if I want it cancelled, then I should call the content provider myself. Wow simply astounding.</p> <p>I have never registered for any third party 'Content Charges', how do you allow content charges such as this without express permission authorisation? To add insult to injury, I do not even know the number which is being billed.</p> <p>Deplorable to say the least.</p> <p> </p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the number 078****618 is subscribed to Basebone for a R15 Antivirus App. We have sent the request to unsubscribe your number, your unsubscribe request has been logged as #***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the number 078****618 is subscribed to Basebone for a R15 Antivirus App. We have sent the request to unsubscribe your number, your unsubscribe request has been logged as #***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
