gA
gregory A
1 reviews | Active since Mar 2009
04 Feb 2015, 13:29
YOU GUYS ARE REALLY PATHETIC
I have been your customer for about 12 years paid you on time every month and you made thousands of me now that business is quiet and my payment is slow you block my lines outgoing and incoming, you don't have the decency to allow me to receive calls whilst I try to make payment... really pathetic !<br> I have about 6 lines with you, I will do whatever I can to pay you and as my contracts come up for renewal I will cancel - don't want to be associated with a pathethic company like MTN who don't value and help long standing clients
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MTN South Africa's replyOfficial
19 Feb 2015, 15:00Hello bfg,
We are truly sorry for any inconvenience caused and for the delayed response.
Please remember that our systems are automated and designed to process transactions based on the status of the account (payments, suspensions etc).
We do see that you have been a customer with us since around 2004. We do allow our customers to make payment arrangements in order to pay off any arrears on their accounts.
It is up to the credit controller to determine if the line can remain open based on the amount in arrears and the months the account has been in arrears.
We do see that you have been in contact with Cathy Botha who advised you of the arrears payments and by it needs to be paid.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
Please remember that our systems are automated and designed to process transactions based on the status of the account (payments, suspensions etc).
We do see that you have been a customer with us since around 2004. We do allow our customers to make payment arrangements in order to pay off any arrears on their accounts.
It is up to the credit controller to determine if the line can remain open based on the amount in arrears and the months the account has been in arrears.
We do see that you have been in contact with Cathy Botha who advised you of the arrears payments and by it needs to be paid.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply19 Feb 2015, 15:00
Official
Hello bfg,
We are truly sorry for any inconvenience caused and for the delayed response.
Please remember that our systems are automated and designed to process transactions based on the status of the account (payments, suspensions etc).
We do see that you have been a customer with us since around 2004. We do allow our customers to make payment arrangements in order to pay off any arrears on their accounts.
It is up to the credit controller to determine if the line can remain open based on the amount in arrears and the months the account has been in arrears.
We do see that you have been in contact with Cathy Botha who advised you of the arrears payments and by it needs to be paid.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
Please remember that our systems are automated and designed to process transactions based on the status of the account (payments, suspensions etc).
We do see that you have been a customer with us since around 2004. We do allow our customers to make payment arrangements in order to pay off any arrears on their accounts.
It is up to the credit controller to determine if the line can remain open based on the amount in arrears and the months the account has been in arrears.
We do see that you have been in contact with Cathy Botha who advised you of the arrears payments and by it needs to be paid.
Regards
Tim
MTN Complaints Management Team: REQ:***