You get better customer service from the Goverment

The worst customer service I have ever experienced. They have a "not my problem" attitude.

I want to cancel my account. On 20 March, without exaggeration, I was on the phone the whole day. When I tell them I want to cancel, the main CC puts me through to Retentions. Then I explain my case to the retention consultant. The retention consultant then checks their system, sees that (Like I told them from the start) my account is on the old legacy system, then they transfer me to collections.

After a 20 minute wait, I have to explain my whole case over again to the collections consultant. They explain, oh, ohkay, I'll put you through to the correct department. And after another 20 minute wait I end up at retentions again.

After a few hours of this, and my patience running out, I asked to speak to a supervisor, since it was quite clear that no consultant out of the 14 I had spoken to so far was able to assist me. And somehow all of their supervisors were busy.

When I eventually lost my cool (the only way it seems they actually try to assist you), I got through to a person who told me they were a Retention Supervisor, and they told me - you need to speak to Collections since they are the only ones with access to the legacy system.

To say I was infuriated is an understatement. After the whole day on the phone, with various consultants and a supervisor, being thrown to and fro. I wont leave it at this. The ombud is getting involved.