You don't understand your customers

It is strange that a communications company is so incredibly poor at it. Making customers wait on hold for 60 minutes so they can speak to a poorly trained "customer service representative" (and i use the words customer service in the loosest possible sense) is beyond the pale. People want to speak to people. And those people need to be competent. I have been with MTN since 1999 I think and generally there service is good. Just NEVER, EVER try to change something on your contract. My first problems started when Autopage changed over to MTN, my debit order didn't go off for 4 months, and no one contacted me. No i am trying to upgrade, and yes, pay MORE, and you have not invoiced my new phone after 14 days. 14!! But i bet that come the end of the month you will be invoicing me for more.