You don't deserve even one star rating, your service is Pathetic!

I am disgusted by the pathetic service I have been receiving from MTN and it is very clear that they are longer bothered by the horrible reviews they get on HelloPeter because they would be quick to sort an issue and get back to you if you gave them a bad review! I was offered a data contract from an agent who after several calls and complaints I found out was an agent from their "Rewards Group", that agent **** through her teeth and led me to believe that one of contracts was ending in October 2020 only to find out when I was called again by another agent offering me the same deal, that my contract ends in April 2021. When I found out about this I immediately called MTN and demanded that they send me a recording of the call where I was **** to and ended up taking out a contract out. I was advised that they would investigate and if they "deemed my query was valid", I could return the device/router and sim to the nearest MTN shop. I received an email from Thamali Morgan stating my query was valid and I returned the device and sim at MTN Clearwater on 31 July 2020. I was assisted by Tshegofatso Makhutle and he sent an e-mail to *** and Cc. Erick Agulhas. Ever since 31 July 2020 I have not had the device and sim in question in my possession and every month since 31 July 2020 MTN has been suspending my lines because I am still being charged for something I returned and cancelled. Every time I call, I am assisted by different agents promising to brighten up my day (BS) and never do, I have spent hours holding being transferred to different departments, one of them being Retention and they promise that this will sorted out, they will cancel that line and stop billing me for something I don't have but they never do. All they do is open my line, PROMISE to sort it out and I will realise, like I did today that my lines are suspended and the issue was never resolved! I am sick and tired of this BS!