DN
Dominic N

1 reviews | Active since Jun 2015

12 Oct 2016, 07:44

You dont answer your phones and I NEED to blacklist my phone URGENTLY

<p>Absolutely the worst service on the planet.</p> <p>There is simply NOTHING you can do right. </p> <p> </p> <p>I have been calling for the past WEEK and NO ONE answers your call centre phones. </p> <p> </p> <p>I held for 140minutes on Monday. that is RIDICULOUS. </p> <p> </p> <p>I have to blacklist my phone so I can claim from my insurance.</p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply19 Oct 2016, 12:06
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that when checked under account status , agent advised that IMEI details do not match and advised to contact Cell C. Please reply back advising that this is correct and device has been blacklisted .

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Kevin.