You do not get what you pay for on your MTN Contract!!!

I have had MTN contracts for over 20 years, our family of 5 each took out a new contract last February/ March, what a disaster!!! I have been complaining since then that I do not receive my data or sms’s each month and it just falls on deaf ears. I have even tabulated a recon of each month of what data and sms’s were received and sent t to MTN numerous times. I have dealt with umpteen people and nobody answers my question, where is my data, they just look at their computer and tell me I’ve received it, when I have taken hundreds of screen shots to prove otherwise. Don’t be fooled by their advertising, you do not get what you pay for!!!! They just top your account up!!!!