You did me dirty MTN. You need to respect your customers.

MTN did me wrong. I've been on the My MTN home prepaid for over a year. I signed up for the uncapped option on this plan and it was re-occurring. I would buy airtime and it would be converted automatically into uncapped data. The problem is they decided to debit R45 subscription from the R400 airtime I purchased for the plan that I'm on. Unfortunately the airtime could not be converted as usual because of this subscription I know nothing about. How did I subscribe to anything when my Sim is on the router?? Now my problem is that the uncapped option on the plan I was in is not available to me anymore. this is not a mistake that I made on my side nor was I informed about changes or that option being cancelled. MTN does not respect its customers. I contacted the call centre and I didn't get a good experience there. The lady did not let me finished and wanted to give me general information. She had no idea what I was talking about and kept on putting me on hold for a long time. If MTN is tired of our business let us know so that we can move to other Networks. This is unacceptable. I spoke to Lebogang from the call centre and she logged a complaint with whoever and copied me on the email. I want that option I was on again.