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Sophia E

1 reviews | Active since Oct 2012

13 Nov 2015, 09:31

YOU CANNOT DEPEND ON MTN FOR AN EMERGENCY

WE PLACED A CALL TO 911 MTN EMERGENCY SERVICES @ 13/11/2015 07:57AM REF: *** <br> <br> AT 9AM THERE WAS STILL NO AMBULANCE, AT 9:15 I CALLED AND WAS TRANSFERRED TO SOMEONE IN TSHWANE THEY SAID THEY HAVE RECORD OF A CALL OUT FOR OUR ADDRESS. I CANNOT BELIEVE HOW UNRELIABLE YOUR EMERGENCY SERVICE IS, JUST IMAGINE IF IT WAS A LIFE OR DEATH SITUATION, WE EVENTUALLY HAD TO TAKE OUR COLLEAGUE TO HOSPITAL OUR SELF.<br> <br> I AM JUST HORRIFIED!!!!!!

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Replies (1)
MTN South Africa
MTN South Africa's reply15 Nov 2015, 22:32
Official
Hello sophiaessop,

Thank you for sharing your challenges via the Hello Peter website.

We are terribly sorry for the difficulty that was created. We do hope that your colleague gets well soon.

The matter will be sent to our teams for investigation.
We look forward to improving on the service delivery to you going forward.

Kind regards,
MTN SA