You call yourself a Service Provider MTN??????

<p>I am beyond HORRIFIED by @MTNza Never have I ever experienced such disgusting service for a SERVICE PROVIDER, all you provide me with is stress and rude staff members.</p> <p> </p> <p>I have just been billed R6000 in Data, when I have a data limit on my phone (R1800), what makes this more bizarre is that MTN cut my phone service for two weeks of the month where I was unable to make calls, send Sms's or even access the internet, yet you claim I somehow ran up a further R4200 when I didn’t have access to apps or to the internet??</p> <p> </p> <p>When this happened again the following month, I called 808 on numerous occasions to find out how I reached my limit in 4 days, you tell me that it was a mistake and that I had not reached it as of yet and you apologised and then reactivated my account. What is going on??? One consultant told me that you where swopping over systems and that was the problem.</p> <p> </p> <p>I have been sent on a wild goose chase to find someone to speak to but still nothing... If another person tells me to call the support number or go into the store where I can speak to another USELESS consultant. I am going to lose it completely.</p> <p> </p> <p>I have now been told that I am lying and that I don’t understand and even better that I am actually STUPID… Yes, one of the consultants called me stupid... I know I am not the only person complaining about the outrageous bills and lack of service from MTN South Africa I have had it now.</p> <p> </p> <p>I asked for an investigation they sent me their findings, it was a bunch of numbers and letters that not even the consultants could explain to me, then I had to go to the data specialists who could not explain why I was receiving the technical docs, when it is apparently for internal use.? I then had to redo the entire complaint from scratch, now I have to wait another 2 weeks before I hear from them (fat chance) or will I have to call you again considering you never got back to me the first time, I had to call again to find out what was going on.</p> <p> </p> <p>I have been a loyal MTN user for years now, so STOP sending me from pillar to post and get a senior, qualified manager to contact me immediately and resolve what is clearly your system issues.</p> <p> </p> <p>I have emailed them multiple times and yet still NO Response.</p>