TG
Tanya G
1 reviews | Active since Mar 2011
31 Jan 2016, 15:09
You are USELESS!!!!!
My daughter bought mtn data today, loaded it on her phone, but no data displayed. After calling the call centre a very helpful lady informed us that the pin was indeed incorrect and she loaded the data with the voucher serial number. She said to switch off the phone and the data will be active. After an hour still nothing and we called again. We had the displeasure to be serviced by Thabogile, who was obviously not in the mood to help. First, she told me that my daughter used the data, then she said it was night data and then she decided it was airtime - completely inefficient. And then she insisted in speaking to my 15 year old daughter!!!!! ***??? I am the account holder, busy speaking to her, and now she wants to speak to my child??? Is this how mtn works? I asked her several times to talk to her superviser, which she refused and eventually she put me on hold. I had to call your call centre several times after this before I could find someone able to assist me. And guess what...this time there was an issue with the data, and it will take 2-3 working days to resolve. This is unacceptable!! I think its time to cancel my mtn contracts.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
04 Feb 2016, 08:58Hello T E G,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Tanya thank you for your time on line, I have tried to call you back, on voicemail.
We do apologize for the agent requested to speak to your daughter when you are the account holder and placed you on hold when you required to speak to the supervisor.
Our back end support technician have checked the system and they pick up that the 100MB loaded on the 31 January has pulled through to the sim card at 16h54. They have checked and pick up that the data bundle has been used on the sim card.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Tanya thank you for your time on line, I have tried to call you back, on voicemail.
We do apologize for the agent requested to speak to your daughter when you are the account holder and placed you on hold when you required to speak to the supervisor.
Our back end support technician have checked the system and they pick up that the 100MB loaded on the 31 January has pulled through to the sim card at 16h54. They have checked and pick up that the data bundle has been used on the sim card.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply04 Feb 2016, 08:58
Official
Hello T E G,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Tanya thank you for your time on line, I have tried to call you back, on voicemail.
We do apologize for the agent requested to speak to your daughter when you are the account holder and placed you on hold when you required to speak to the supervisor.
Our back end support technician have checked the system and they pick up that the 100MB loaded on the 31 January has pulled through to the sim card at 16h54. They have checked and pick up that the data bundle has been used on the sim card.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Tanya thank you for your time on line, I have tried to call you back, on voicemail.
We do apologize for the agent requested to speak to your daughter when you are the account holder and placed you on hold when you required to speak to the supervisor.
Our back end support technician have checked the system and they pick up that the 100MB loaded on the 31 January has pulled through to the sim card at 16h54. They have checked and pick up that the data bundle has been used on the sim card.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's replyOfficial
04 Feb 2016, 08:58Hello T E G,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Tanya thank you for your time on line, I have tried to call you back, on voicemail.
We do apologize for the agent requested to speak to your daughter when you are the account holder and placed you on hold when you required to speak to the supervisor.
Our back end support technician have checked the system and they pick up that the 100MB loaded on the 31 January has pulled through to the sim card at 16h54. They have checked and pick up that the data bundle has been used on the sim card.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Tanya thank you for your time on line, I have tried to call you back, on voicemail.
We do apologize for the agent requested to speak to your daughter when you are the account holder and placed you on hold when you required to speak to the supervisor.
Our back end support technician have checked the system and they pick up that the 100MB loaded on the 31 January has pulled through to the sim card at 16h54. They have checked and pick up that the data bundle has been used on the sim card.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply04 Feb 2016, 08:58
Official
Hello T E G,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Tanya thank you for your time on line, I have tried to call you back, on voicemail.
We do apologize for the agent requested to speak to your daughter when you are the account holder and placed you on hold when you required to speak to the supervisor.
Our back end support technician have checked the system and they pick up that the 100MB loaded on the 31 January has pulled through to the sim card at 16h54. They have checked and pick up that the data bundle has been used on the sim card.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Tanya thank you for your time on line, I have tried to call you back, on voicemail.
We do apologize for the agent requested to speak to your daughter when you are the account holder and placed you on hold when you required to speak to the supervisor.
Our back end support technician have checked the system and they pick up that the 100MB loaded on the 31 January has pulled through to the sim card at 16h54. They have checked and pick up that the data bundle has been used on the sim card.
Kind Regards,
Alice van der Merwe
***
Best regards,