LB
Leareil B

1 reviews | Active since Nov 2013

24 Feb 2018, 09:12

YOU ARE *****ING MY DATA

MTN is ripping me off every month by crediting me insufficient data as per my contract. Before pursuing Ombudsman i am giving you a chance to respond. For the past 6+ months i only receive on average 1gb to 1.5gb data monthly top up which is not the contract i signed. I have a 24month contract with MTN which include= 100minutes + 2gb data + 200sms. I am blatenly being ********** because i have on average 1gb of data prior to top up date 21st of every monthd and MTN conveniently just pushes up my total data balance to 2GB. Where is my other 1GB DATA?????????????????????????????????????????????????????????????????? I want you to re-imburse me of the all the data you stole from me for the past 6+ months and i want a statement of data balance prior to the contract top up.

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Replies (1)
MTN South Africa
MTN South Africa's reply26 Feb 2018, 19:45
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN.

Kindly email us the copy of your contract to *** for us to investigate and resolve your problem accordingly.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,