CB
Carlien B
1 reviews | Active since Mar 2009
02 Mar 2015, 07:55
You are *****ING
My account is incorrect - for the 2nd month in a row<br> I cancelled BIS in November 2014 as I purchased a Samsung - you are STILL billing me for BIS - kindly confirm with Nashua Mobile stand by crew - I simply can not get through to them at all<br> You charged me for 2 x 1gig data bundles last month - I was supposed to get credited for the error - it was not done. This was voice recorded - kindly pull the call<br> I need this account CORRECTED and I need my money refunded.<br> I am only having endless trouble with MTN since we moved from Nashua Mobile.
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Replies (1)
MTN South Africa's replyOfficial
03 Mar 2015, 15:20Hello carlien,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a credit of R149.00 was passed on the 4th of February 2015 for the double charge on the data bundle. A billing query has been logged for the BIS charges REQ:*** .
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a credit of R149.00 was passed on the 4th of February 2015 for the double charge on the data bundle. A billing query has been logged for the BIS charges REQ:*** .
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply03 Mar 2015, 15:20
Official
Hello carlien,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a credit of R149.00 was passed on the 4th of February 2015 for the double charge on the data bundle. A billing query has been logged for the BIS charges REQ:*** .
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a credit of R149.00 was passed on the 4th of February 2015 for the double charge on the data bundle. A billing query has been logged for the BIS charges REQ:*** .
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,