you are our Mercy for your Sim Swap
<p>I just need to get my Sim Swap, is that too much to ask, do I really have to **** some one just o get a mere SimSwap done. I mean they asked that I fax an affidavit, I did 4 four weeks ago and when i call the contact centre to find out if they have receive the fax, im told that they can confirm my fax and there no number to call to confirm if they have received the document. I call the contact centre, Spoke to Twane.Williamsom and she provided an email that is not coming through on her side but its not bouncing back on mine either. I mean I spoke to a lot on rude agents from KZN, the one-Thui Zungu went an extra mile, shouted at me and hung up the call, Tyrone Zitha confirmed the Hanging up of the all and I have yet to receive a courteosy call, I dont think they wil even apologize. I have spoke to Samkulesiwe Mkhwa****, Balungile Cele, Roxane, Terrence, Tshepo, Mpho, Refiloe, Mdu Gumede, Nokwanda Ndwandwe, Themba Lukhele said he would get back to me after lunch and Im assuming that hes still on lunch. I have the affidavit and ID copy and i have emailde this information more that four times now but no one seems to be able to receive my email nor a simple confirmation, I mean its bee over month with this back and forth but i still dont have what I was hoping, just a Simswap. But even afrer all this ****, i dont expect any apology becasue to the corporation im just a number </p>
finally i get a response "
good day sir
i have recieved your document but however the date of the certified copies are not the same so we will not be able to use these document that youve sent through to me .
can you please resend the correct documents to me and when i do recieve it i will process your sim swap and advise you on the process via email
"
finally i get a response "
good day sir
i have recieved your document but however the date of the certified copies are not the same so we will not be able to use these document that youve sent through to me .
can you please resend the correct documents to me and when i do recieve it i will process your sim swap and advise you on the process via email
"
this response is disappointing to say the least, you would atleast think that a telephone call would atleast be initiated, and who professionally response with just a name, isnt this also member avoidance, come on now MTN, your service is pathetic and it gets me in a fit everytime, its like you are in the business of ****ing clients off. I took more that a month to get a Simswap, do you even proof roof your responses? you understand the frustation is causes? PLease rather not respond if you this is the approach, I cant believe this not for one second, My teenage daughter could have drafted a better response
this response is disappointing to say the least, you would atleast think that a telephone call would atleast be initiated, and who professionally response with just a name, isnt this also member avoidance, come on now MTN, your service is pathetic and it gets me in a fit everytime, its like you are in the business of ****ing clients off. I took more that a month to get a Simswap, do you even proof roof your responses? you understand the frustation is causes? PLease rather not respond if you this is the approach, I cant believe this not for one second, My teenage daughter could have drafted a better response