1 reviews | Active since Feb 2016
You are in breach of contract MTN!!!
It is 2 May and I am on a contract. I have not yet received my new airtime or data bundle for the month of May. WHY???? My services have suddenly stopped saying I am out of airtime and data. I AM ON A CONTRACT not a pay as you go! I have set limits, but I am nowhere near my limits. Of course I can't buy a data bundle either because it says I am out of airtime. It will be the 6th time I complain about the latter issue! Lastly your call center takes 20+ minutes to answer a call! Do you think I have nothing else to do, but wait for you to answer my call? Its faster to inform the world here of your terrible service! Please be informed that in terms of our agreement you are now in BREACH of that written agreement!
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the self help service is not part of the contract this is a added service.
Kindly be advised that your invoice date is in the 26th of every month. Your data and minutes will be allocated to your sim card on the 27th of every month.
The Self help service has been activated, allow +-2-24 hours for the service to be active on your side. On the account you have set up a usage limit for R200.00 that once you have utilized the minutes and data receive with the contract the system will allow you to make calls or internet usage for the extra R200.00 once this is used up then you need to load data and airtime for further usage. The account will be billed for the extra R200.00 usage.
If you require for the usage limit to be changed to a higher usage limit you can do the changes on the device by using the short code *141*5#. or *141*0#
Kind Regards,
Alice van der Merwe
***Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the self help service is not part of the contract this is a added service.
Kindly be advised that your invoice date is in the 26th of every month. Your data and minutes will be allocated to your sim card on the 27th of every month.
The Self help service has been activated, allow +-2-24 hours for the service to be active on your side. On the account you have set up a usage limit for R200.00 that once you have utilized the minutes and data receive with the contract the system will allow you to make calls or internet usage for the extra R200.00 once this is used up then you need to load data and airtime for further usage. The account will be billed for the extra R200.00 usage.
If you require for the usage limit to be changed to a higher usage limit you can do the changes on the device by using the short code *141*5#. or *141*0#
Kind Regards,
Alice van der Merwe
***