BG
Brandon G
1 reviews | Active since Jan 2013
03 Feb 2015, 10:58
You advertise but you do not have stock ,
I have take a new contract with MTN , but i have been waiting 2 weeks for my Laptop, <br> How can you advertise something that you do not intend to sell? as you do not have stock.<br> <br> and still waiting feedback concerning my signal problem in my area.<br> <br> Mtn service is appalling. and i have a total of 3 (YES THREE) contracts with MTN and this is how you treat your customers?
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MTN South Africa's replyOfficial
13 Feb 2015, 12:11Hello stev52,
Thank you for your post.
We do apologize for the inconvenience caused as a result of this.
Kindly note the stores stock orders are dependent on the stock availability at the warehouse. The store might have sent through their orders and were awaiting feedback on availability of the device and promotion.Our records only reflect 2 contracts under your profile.
Please furnish us with more information regarding the Network issues you are experiencing. In order for us to escalate this to our Coverage desk to investigate what the problem could be; if this was done before furnish us with the reference numbers to assist you promptly.
We trust you find this in order.
Regards,
Ebbedene
REQ:***
Thank you for your post.
We do apologize for the inconvenience caused as a result of this.
Kindly note the stores stock orders are dependent on the stock availability at the warehouse. The store might have sent through their orders and were awaiting feedback on availability of the device and promotion.Our records only reflect 2 contracts under your profile.
Please furnish us with more information regarding the Network issues you are experiencing. In order for us to escalate this to our Coverage desk to investigate what the problem could be; if this was done before furnish us with the reference numbers to assist you promptly.
We trust you find this in order.
Regards,
Ebbedene
REQ:***
MTN South Africa's reply13 Feb 2015, 12:11
Official
Hello stev52,
Thank you for your post.
We do apologize for the inconvenience caused as a result of this.
Kindly note the stores stock orders are dependent on the stock availability at the warehouse. The store might have sent through their orders and were awaiting feedback on availability of the device and promotion.Our records only reflect 2 contracts under your profile.
Please furnish us with more information regarding the Network issues you are experiencing. In order for us to escalate this to our Coverage desk to investigate what the problem could be; if this was done before furnish us with the reference numbers to assist you promptly.
We trust you find this in order.
Regards,
Ebbedene
REQ:***
Thank you for your post.
We do apologize for the inconvenience caused as a result of this.
Kindly note the stores stock orders are dependent on the stock availability at the warehouse. The store might have sent through their orders and were awaiting feedback on availability of the device and promotion.Our records only reflect 2 contracts under your profile.
Please furnish us with more information regarding the Network issues you are experiencing. In order for us to escalate this to our Coverage desk to investigate what the problem could be; if this was done before furnish us with the reference numbers to assist you promptly.
We trust you find this in order.
Regards,
Ebbedene
REQ:***