Yet to receive 30GB data after LTE device upgrade
<p>I upgraded my contract and received a new LTE device. The lady, Monique from Canal Walk, explained I would get 30 GB free data for a month. </p> <p> </p> <p>Ive since used up my regular bundle, expecting to have plenty of data to play with for the rest of the month. However my phone no longer has data. </p> <p> </p> <p>Is is there something I must do to activate the free bundle? </p> <p> </p> <p> </p>
Good day Mitchel
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team of 808 Customer service for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Good day Mitchel
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team of 808 Customer service for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Hello Yahya,
I'm still waiting for any kind of feedback or word from MTN regarding this breakdown in delivery service. Please will you assist?
I have called the 808 Customer service line which does not work at the moment. The voice prompt system states they are unable to provide the options for self service and will transfer me to a consultant, at which point the call ends.
Whilst I'm happy with the phone itself, the assistance provided by MTN in dealing with this matter thus far has been mediocre to bad.
I hope we can come to a resolution ASAP.
Mitchel
Hello Yahya,
I'm still waiting for any kind of feedback or word from MTN regarding this breakdown in delivery service. Please will you assist?
I have called the 808 Customer service line which does not work at the moment. The voice prompt system states they are unable to provide the options for self service and will transfer me to a consultant, at which point the call ends.
Whilst I'm happy with the phone itself, the assistance provided by MTN in dealing with this matter thus far has been mediocre to bad.
I hope we can come to a resolution ASAP.
Mitchel