DH
Deon H
1 reviews | Active since Oct 2015
15 Oct 2015, 16:12
Yet another person complaining of MTN data rates
I received a bill for \so-called out of data bunle rates for R8600 for the month 26 July 2015 to 26 August 2015.I had 4 gig free data available at that time before and after this "out Of Data Bundle\"" Charges.My data ****le was not used for 2 months due to not being able to go on internet.I went to Mtn N1 city Goodwood where they replaced by simcard free of charge as this was the reason i could not use the ****le.On 27 to 28 July R8600 woth of data was used by someone that had acces to my account.My question is "
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
16 Oct 2015, 18:55Hello deonhugo,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Our billing department has investigated the usage, you were billed correctly and the charges are valid.
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Our billing department has investigated the usage, you were billed correctly and the charges are valid.
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply16 Oct 2015, 18:55
Official
Hello deonhugo,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Our billing department has investigated the usage, you were billed correctly and the charges are valid.
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Our billing department has investigated the usage, you were billed correctly and the charges are valid.
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
Kind Regards
Siphumezo
REQ:***