Yet again poor service from MTN
<p>Yet again poor service from MTN</p> <p>Ref numbers ********** 79, ********** 85, ********** 04</p> <p> </p> <p>I have called MTN customer care four times and still my issue is not resolved, its been two weeks now</p> <p>I did an upgrade on the 13th and I still haven't received my 30G as part of promotion </p> <p>Everytime I call in I'm being promised that the issue will be resolved in 48hrs</p> <p>I wish I can cancel my upgrade and contract with MTN</p> <p> </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team to load the data urgently.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team to load the data urgently.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
It’s been over 21 days and nothing has been done. The level of service I receive from MTN it is unacceptable as no one had the decency to provide me with a proper feedback regarding the resolution for this issue. All I get is that the query has been escalated. Another Ref no: ********** 45
It’s been over 21 days and nothing has been done. The level of service I receive from MTN it is unacceptable as no one had the decency to provide me with a proper feedback regarding the resolution for this issue. All I get is that the query has been escalated. Another Ref no: ********** 45