DM
Dino M
1 reviews | Active since Oct 2010
12 Apr 2015, 16:01
yet again im de*****ed
Nobody can end this theft of additional charges of R14.99 per month on 2 of my 3 lines with mtn!!!<br> <br> The calls to 808 are never answered and when they do get answered the consultant will escalate. What ******* is this.<br> I guarantee I will get a feedback response stating that credit was passed and next month I will write another report. Why is mtn de*****ing the customers??? This is theft and ******** as I did not sign up for the sms bundle. It was included in my package.<br> I want someone to call me on my cellphone and not hide behind the forum because if mtn is right then they can call me.<br> I will take this up with Icasa if th lis theft continues!!!
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
23 Apr 2015, 09:15Hello dino1,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the billing supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Regards,
Felicity Kotu
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the billing supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Regards,
Felicity Kotu
REQ:***
Best regards,
MTN South Africa's reply23 Apr 2015, 09:15
Official
Hello dino1,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the billing supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Regards,
Felicity Kotu
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the billing supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Regards,
Felicity Kotu
REQ:***
Best regards,
