1 reviews | Active since Feb 2015
Yet again disgusting service
<p>After numerous disgusting interactions with mtn and terrible experience with their contact centre with no resolve, I am faced yet again having to log a complaint here, and 10 to 1 I will get a generic response, I recently upgraded on the 2 of June, and am suppose to be charged prorata from 2 June till the 13th of June however on my bill I am charged for a full month, I called your contact centre several times with no resolve,I regret ever upgrading to you people and seriously wish I never did this. Always excuses with no resolve</p>
Good day Hiltonw1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been escalated to the management team of the relevant functional unit for resolution. They will revert to you with feedback REQ: **********
We would like to assure you that we are actively working to improve our service levels.
Kind Regards
Zukiswa
REQ: **********
Good day Hiltonw1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been escalated to the management team of the relevant functional unit for resolution. They will revert to you with feedback REQ: **********
We would like to assure you that we are actively working to improve our service levels.
Kind Regards
Zukiswa
REQ: **********