DM
Desiree M
1 reviews | Active since Jan 2011
02 Mar 2015, 12:33
Yet again.... Airtime deductions for no reason
So its a 2nd month in a row where my airtime , little amounts at a time mysteriously disappear (Im on a Top Up contract - previously Nashua Mobile) , whom I didn't have any issues with till MTN took over their customers. <br> I still cannot get through to the call centre - it either rings continuously or simply cuts you off. Since the last 2 months I have paid for a service I have not received, and still have not received an explanation or solution to my previous issue I shall cancel my DO until this issue is sorted. I am sure they will contact me then for payment.... Should this issue not be resolved in the next 7 days, I will be forced to move to another provider.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
09 Mar 2015, 16:16Hello Desiree M,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Would you kindly furnish us with the dates where the airtime dissapeared, we have checked on our system from February and it shows the calls that were made from your phone, would you kindly email me the dates to *** and we will attend to your problem.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Would you kindly furnish us with the dates where the airtime dissapeared, we have checked on our system from February and it shows the calls that were made from your phone, would you kindly email me the dates to *** and we will attend to your problem.
Thank you.
Kagiso
REQ:***
MTN South Africa's reply09 Mar 2015, 16:16
Official
Hello Desiree M,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Would you kindly furnish us with the dates where the airtime dissapeared, we have checked on our system from February and it shows the calls that were made from your phone, would you kindly email me the dates to *** and we will attend to your problem.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Would you kindly furnish us with the dates where the airtime dissapeared, we have checked on our system from February and it shows the calls that were made from your phone, would you kindly email me the dates to *** and we will attend to your problem.
Thank you.
Kagiso
REQ:***