Yes

I have never in my life had such bad service from any service provider. After two months of struggling to get an upgrade delivered because I do not have the time to sit in store for 4 hours (that is how long it took to upgrade previously), they make use of a useless courier service DSV, telling me I need to notify MTN of my stollen ID so that MTN can update on their side to scan my passport, but DSV is in possession of the phone and they cannot just scan my passport they need to take the device back until I have notified MTN. You guys are honestly the most pathetic duo there is.