Yellow MTN will do you bad

After years as a subscriber to MTN contracts (five contracts at one time) and when I regulate my finances by reducing my cell phone contractual obligations, MTN turned into a playground bully. My *** number's contract ended some years ago. But the number was blocked once we had an issue. The *** number expired in November 2022 and it also was blocked for the same reason.

The issue is with the data line that MTN kept offering me an alternative for canceling the contract. This offer did not go through after several attempts the MTN system kept rejecting the offered alternative packages. In November and December I then informed the agent that I spoke to that if the contract is rejected once more, the contract will be considered canceled. The offered offer did not go through and I was billed for December which was supposed to be the last installment that must be billed against my account. Numerous attempts to get the matter failed, as MTN blocked me from calling or getting through to, the call center. I then followed up with numerous visits to the Waterfront MTN outlet and during the last visit was advised to go to the White House MTN for help.

At that time my *** and my ***) PSA number were ****** and required to block them. At the White House, I met Boipelo who assisted in blocking both cell phone handsets and registered a query (for the blocking of numbers). It is now going into the third week while waiting for a response from MTN.

The impact of the action of MTN has turned our daily lives upside down. As we had all our contacts, banking Apps, Gmail messages and work documents. I currently cannot even sim swap as the numbers remain blocked.

Is MTN prepared to solve this issue or not is what I ask myself or i am just another victim