Yellow mobile promotion
<p>An agent called saying my husband was pre-selected for 2 cellphones,theb took all his details etc.Then he received an email the following day saying he doeant qualify for the deal due to some reasons.At the wnd of the month they deduct the amount for the 2 cellphones that we never received.He then called them and they said they cant refund him as its part of the terms and conditions. So my question is if you feel i didnt qualify and couldnt afford the deal how can you still deduct if from my bank account.i would either then want te cellphones and know why im paying or i want a refund ASAP!!!!!</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Please be advised that we have tried contacting you however we could not get hold of you. Please note that you need to provide us with the contract number/ ID # of the account holder under the review information section to enable us to investigate on the matter and have it escalated to the relevant management team.
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Regards
Nompumelelo
REQ: **********
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Please be advised that we have tried contacting you however we could not get hold of you. Please note that you need to provide us with the contract number/ ID # of the account holder under the review information section to enable us to investigate on the matter and have it escalated to the relevant management team.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Please be advised that we have tried contacting you however we could not get hold of you. Please note that you need to provide us with the contract number/ ID # of the account holder under the review information section to enable us to investigate on the matter and have it escalated to the relevant management team.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Please be advised that we have tried contacting you however we could not get hold of you. Please note that you need to provide us with the contract number/ ID # of the account holder under the review information section to enable us to investigate on the matter and have it escalated to the relevant management team.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
Hi,
ID number is *** Mr A Human
contact number ***
Hi,
ID number is *** Mr A Human
contact number ***