Yellow Mobile

Good Day

To whom it may concern

I would like to bring my concern to your attention.

On the 27th June 2019 I went to your website www.mtn.co.za , I browsed through your cellphone and made my selection, and requested a call back. On the site it said I will receive a call within the next 24-48 hours.

About 2 hours after my submission I received a call from a guy my the name Gumede phoning from Yellow Mobile on behalf of MTN, so I though wow that was fast. They offered me a cheaper cellphone then the one I requested and I was happy with the deal.

I was then transferred to another consultant unfortunately cannot remember her name but she was an Indian lady. She then confirm and took all my personal details .

Then after that I was transferred to their Team Leader who latterly flew through all the things that was discussed. After this I received a email from *** , with the phones details, however there was an extra thing on there of Hotspotter for an additional amount of R99.

This is when my nightmare became a reality. I tried phoning the number and couldn’t get through I got cut off all the time. At this stage I am in total panic mode. However if I choose the option new application then I get transferred to an agent.

I then asked her to totally cancel this entire package as I am not happy with their customer service. This call I made on Monday 01 July 2019.

I then received an sms today Tuesday 2 July 2019 that’s reads – Your cancellation request has been processed for queries please call ***. So I was at ease.

I then again went on the MTN website as I want to speak to MTN and no one else. I then received an email from MTN saying that they received my call back and someone will be in touch with me or I can contact them on *** so I phone this number…

Then as mentioned above my nightmare became a reality, at 11:30 today 02 July 2019 I receive a sms stating Dear Valued Customer, your recent application with MTN has not met our criteria and we are therefore unable to proceed with your request.

I then went into panic mode.. and phoned *** and spoke to I hope I have it right Shauna Naidoo and she advised me there was an application completed with my ID number at the MTN store in Centurion and I was nowhere near centurion I live in Johannesburg, however this application was declined

But also whenever I dial *** when speaking to the agent I get cut off , but Shauna Naidoo contacted me back and delivered amazing customer service and assisted me with my new contract

MTN can you please help as this might be ***** on my name from Yellow Mobile and can you conform if you guys have any dealings with Yellow Mobile, I am frighten for my life here as Yellow Mobile has all my Personal Details 

Thank You

Concerned Carmen Swartz